01. Define Consumer Awareness.
Ans. Consumer's consciousness towards their rights and the social and legal obligations of the business and the government towards consumers is known as consumer awareness.
02. What do you mean by Consumer Protection?
Ans. Consumer protection means protection of consumers from the mis-shappening due to technical and manufacturing fault of commodities.
03. Define Consumer Rights.
Ans. The rights which help the consumers in protecting himself from being exploited are known as consumer rights.
04. List the right of the consumer.
Ans. Following are the rights of the consumers:
(i) Right to safety
(ii) Right tot be informed
(iii) Right to choose
(iv) Right to be heard
(v) Right to seek redressal
(vi) Right to consumer education
05. When was the Right to Information Act passed?
Ans. The Right to Information Act was passed in October, 2005.
06. What do you mean by COPRA?
Ans. COPRA is the short form of Consumer Protection Act.
07. Name any two ways by which the shopkeeper exploit the customers.
Ans. The ways are as follows:
(i) By giving bad quality product
(ii) By charging more price than max. retail price for the product.
08. When is 'World Consumers Rights Day' celebrated
Ans. 'The World Consumers Rights Day' is celebrated on March 15, every year.
09. Mention a few organisations that provide certification of standardisation for goods and services in India.
Ans. (i) ISI, (ii) AGMARK, (iii) HALLMARK
10. When is the Consumer World Day celebrated?
Ans. 15th March every year.
11. What is meant by Adulteration?
Ans. Adulteration usually refers to mixing an inferior and sometimes harmful quality of a matter with food and drink intended to be sold. In other words, it is mixing something impure with something genuine.
SHORT ANSWER TYPE QUESTIONS
01. Explain the rights of consumer in brief.
02. What are the importance of consumer protection?
03. Explain the factor leading to consumer exploitation.
04. Explain the duties o the consumer.
LONG ANSWER TYPE QUESTIONS
01. Explain the role of government in consumer protection.
02. Define Consumer Protection Act, 1986. What are the remedies available to consumer?
03. Who can file a complaint? Write the procedure for filing a complaint.
04. Explain with three suitable examples the meaning of "right to be informed" as provided under Consumer Protection Act.
05. Analyse the meaning of right to choose provided under Consumer Protection Act.
MULTIPLE CHOICE QUESTIONS
01. I had booked Maruti Swift Dezire Car for Rs. 5,10,000. The car was supposed to be delivered in six months. There was delay in delivery of car. The price of car has gone up to Rs. 5,25,000. In this case,
(a) I need to pay additional Rs. 15,000 at the time of taking delivery of the car.
(b) I am not liable to pay additional Rs. 15,000 as delay is on the part of car dealer.
(c) I can cancel the booking of car and claim refund of paid amount due to delay.
(d) I can switch to another car which is available and does not need additional payment.
02. "Hallmark is the certification maintained for standardisation of jewelery."
(a) True
(b) False
03. I had applied for an electricity connection. However, I was not provided power supply. In this situation,
(a) I can approach consumer court to seek redressal.
(b) I cannot approach consumer court to seek redressal.
(c) I can file a civil suit in the court of law against Electricity Board.
(d) (b) and (c) only
(e) All of the Above
04. Which of the following does not fall under Consumer Rights?
(a) Right to be informed
(b) Right to choose
(c) Right to seek govt. help
(d) Right to represent the consumers court.
05. I had booked a train ticket in one o the super-fast trains. The train was delayed for long hours without any reason. In this situation,
(a) I cannot approach consumer court as train delays can happen sometime
(b) I can file a complaint in Railway Office an claim refund of my ticket amount
(c) I can approach consumer court for deficiency in service and claim refund of super-fast charges as damage.
(d) I can cancel my ticket without paying cancellation charges to Railways.
06. What is COPRA?
(a) Consumer Operating Protection Regulation Authority
(b) Consumer Protection Act
(c) Consumer Protection Authority
(d) All of the Above
07. I bought branded packaged milk of 500ml from a retailer. The packet actually gave gave 400ml of milk. In this situation,
(a) I can file criminal complaint against the company under Indian Penal Code.
(b) I can approach the Consumer Court
(c) Either (a) or (b)
(d) Both (a) and (b)
08. What arose out of dissatisfaction of the consumers as many unfair practices were being indulged in by the sellers?
(a) Consumer Awareness
(b) Consumer Movement
(c) Consumer Rights
(d) Consumer Duties
09. I am not getting regular water supply. What can I do against the concerned Govt. authority?
(a) Approach Consumer Court
(b) Approach Civil Court
(c) Cannot approach any court
(d) (a) and (b) only
10. In the market place, consumers are exploited when
(a) Shopkeepers weigh less than what they should
(b) Traders add charges that were not mentioned before
(c) Adulterated/defective goods are sold
(d) All of the Above
ANSWERS:
01. (b) I am not liable to pay additional Rs. 15,000 as delay is on the part of car dealer
02. (a) True
03. (d) (b) and (c) only
04. (c) Right to seek govt. help
05. (c) I can approach consumer court for deficiency in service and claim refund of super-fast charges as damage.
06. (b) Consumer Protection Act
07. (d) Both (a) and (b)
08. (b) Consumer Movement
09. (c) Cannot approach any court
10. (d) All of the Above